Citadel S01 Mason Kane Black Jacket

Return / Refund / Exchange

30 Days Easy Returns And Exchanges

We have a 30-day easy exchange and return policy. After receiving your parcel, if you find any issue with our product, you can always contact us via Email, Call Us, or Message us. If there is any issue with the size, design, or color difference from the picture of the item on the website, then return and exchange can be approved. However, you must contact us within 7 days, along with a snap/photo to highlight your issue so that it will be addressed within 30 days. Our 24-hour customer support representative is available to resolve your issues either by satisfying you or providing a refund or exchange. No return, refund, or exchange request will be accepted after 7 days of receiving the product.

Cancellation of the Orders

The request for the cancellation of your order should be made within 24 hours.

• Cancellation of the order after 24 hours will result in an immediate deduction of 35% from your paid amount.
• Cancellation of the order within 5 days before delivery will result in an immediate deduction of 50% from the paid amount.
• No cancellation will be accepted after 5 days of order confirmation.

Exchange Policy

If we delivered the product mentioned on our website, but you want to exchange it with different colors and sizes, we will exchange it free of cost with an impressive new product. You are just liable to pay the postage cost.

If there is any issue with the size, design, or color difference from the picture of the item on the website, return and exchange can be approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after receiving the product and highlight the issues that you are facing.

Return Policy

• There will be no return/exchange for ordering more than one similar item, but with a different size. People misuse this policy.
• Customized items and custom orders are not refundable or exchangeable.
• If there is a return, the shipping cost will be paid by the purchaser, and they are also liable to pay the previous postage cost that was paid by us because we offer free shipping to our customers, but it is not free to us.
• No item will be accepted for return, refund, or exchange if the labels were removed from the item.
• All returns, refunds, or exchanges made after 24 hours of receiving the item will not be accepted.
• Before sending your product, our responsible product inspector will review your product’s color, size, and stitching. If you have any questions, please email us at the given email address and highlight the issues you are facing with the product.
• We will not assess refund or credit orders and have no obligation to provide a refund or credit in situations like the following:
• You have changed your mind about the product.
• You purchased the product by mistake.
• You exceeded the 30 days return period.
• You change your mind after the product is delivered.

RMA Number

If the return is confirmed, we will provide you with the RMA number, which you must stick on the box when shipping the product back to our warehouse.

Custom Duties

America Suits declares all the products as gifts to the customers so that they don’t have to pay heavy customs duties. However, customers may have to pay minimal charges for these products as every country has its own customs policies and regulations. Therefore, the customer is accountable for paying those charges according to his/her location.

Restocking Fee

A restocking fee is a charge when merchandise is returned. Restocking is the cost to recover repackaging and shipping. The amount of the restocking fee depends on the product size, type, and weight.